Shipping policy

Thank you for visiting and shopping at MugSense.com.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays, they will go out the next business day. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated by weight and distance and displayed at checkout.

Shipment method Estimated delivery time  Delivery delays can occasionally occur, for excessive delay we recommend contacting the shipping company directly.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

MugSense.com  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please email us if you have questions on these costs to you.

DAMAGED PACKAGES:  In the event that a product is damaged or broken in transit, you will need to take the following steps:

  1. Email: mugsenseinfo@gmail.com within 48 hours of receiving your package.  In the email you must include the following:                             
  • Your order number;                                                                               
  • Photos:  Specifically a minimum of (5) five photos to include: a clear photo of the box and label, a clear photo of any damage to the box, at least (3) three photos of the damaged or broken item itself.
  • Important:  You must include a handwritten note with the date, your name, and order number in each photo submitted, this is to prevent fraud.  These photos will be necessary in order for us to make a damage claim with the shipping carrier. 

Please allow us up to 5 business days to review and process your damage claim. 

DO NOT throw away the packaging or the damaged or broken item until you've received an email from us stating that your claim has been processed.

Once we've reviewed and processed your damage claim we will replace the damaged item.  In the event that we do not have the replacement item in stock, we will issue a refund back to your original payment method.

International Shipping Policy

 At this time, our platform only supports US and Canada shipping. However we can work with you to determine shipping costs to other countries. Please contact us with the country destination and an approximate list of items you are interested in so we can get you an estimated shipping quote.